Field Services

Let us see Dimitra’s problems occurred in field services

Dimitra owns a dynamic disinfection company in the business area. The company consists of more than 20 disinfectors as well as a big call center for the management of various requests. The management and the administration system in field service that the company has adapted seems to create essential problems in the organization and completion of customer appointments.

Problem analysis

Double slots of reservation

Due to the fact of non-use of software automation, the best service rooting is not well estimated, resulting in daily long-distance routings by the disinfectors. As a consequence, valuable time is lost and fewer disinfections are performed daily, while disinfectors usually need to work overtime for the completion of the scheduled appointments.

Problems in routing of field services

Due to the fact of non-use of software automation times the best service rooting is not well estimated, resulting to daily long distance routings by the disinfectors. So valuable time is lost unless this affections are daily performed, while disinfectors usually need to work overtime for the completion of the scheduled appointments.

Management of disinfectors

The disinfectors do not have an all-day access to the customers' details and they face difficulties to communicate with the customers for any delay that might happen or even to confirm their presence at customers’ sites. In addition, customers' problems are administrated by the company call center that later informs the disinfectors.

NUS solutions propose to Dimitra’s:

Utilizing Microsoft Dynamics 365 field services module platform for merchandising and fieldworks, she may create an end to end solution, from the time of the order till the completion of services.

Automate your tasks by choosing the most suitable resources for their execution. Utilize smart algorithms and create the best routing for your tasks.

Adopt the necessary tools so that all relevant people can have quick and prompt access even through their mobile phones. In this way, they can be directly informed of the execution of tasks in real-time with you and your customers.

Use the interconnections IoT with your applications and be informed on time of possible problems.

Utilize the smart functions of the platform. Communicate remotely to resolve a problem.

Do the needs of your business fit with those of Dimitra’s?

Do not compromise with solutions that do not fit your business. Plan the desired solution for your business!

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Let us see Dimitra’s problems occurred in field services

Problem analysis

Appointments recording and management