Nus Solutions

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Field Services

Field Services

Improve customer service of your business! Predict and resolve your business problems before being created! Coordinate your personnel effectively and offer your audience customized services.

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Let us see Dimitra’s problems occurred in field services

Dimitra owns a dynamic disinfection company in the business area. The company consists of more than 20 disinfectors as well as a big call center for the management of various requests. The management and the administration system in field service that the company has adapted seems to create essential problems in the organization and completion of customer appointments.

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Problem analysis

Appointments recording and management

The company has chosen to record the appointments in excel and then define the date and time after consulting with the routing department. This is a time-consuming procedure because it takes time away from production.

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Double slots of reservation

Due to the fact of non-use of software automation, the best service rooting is not well estimated, resulting in daily long-distance routings by the disinfectors. As a consequence, valuable time is lost and fewer disinfections are performed daily, while disinfectors usually need to work overtime for the completion of the scheduled appointments.

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Problems in routing of field services

Due to the fact of non-use of software automation times the best service rooting is not well estimated, resulting to daily long distance routings by the disinfectors. So valuable time is lost unless this affections are daily performed, while disinfectors usually need to work overtime for the completion of the scheduled appointments.

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Management of disinfectors

The disinfectors do not have an all-day access to the customers' details and they face difficulties to communicate with the customers for any delay that might happen or even to confirm their presence at customers’ sites. In addition, customers' problems are administrated by the company call center that later informs the disinfectors.

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Accounting administration

Problems also occur in the accounting department. Either they are not informed in time or at all about the appointment, which creates difficulties in invoicing and delays in the collection of money.

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NUS gives the solution!

At NUS Solutions we know very well the importance of digital transformation! Utilizing effectively the most modern tools for the digitalization your business, we offer solutions according to your needs.

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NUS solutions propose to Dimitra’s:

Utilizing Microsoft Dynamics 365 field services module platform for merchandising and fieldworks, she may create an end to end solution, from the time of the order till the completion of services. 

Strengthen your personnel and increase their productivity
Access to the right formation that should double time
Decrease problems resolution time
Remote solution of problems has never been so easy!
Hand holding mobile device People studying Book Red dot Green dot Blue circle Red dot Plants Green circle Yellow dot circle Automate your tasks by choosing the most suitable resources for their execution. Utilize smart algorithms and create the best routing for your tasks. Cloud shape Plants Woman discussing Blue dot Green circle Blue dot Field services Yellow dot Adopt the necessary tools so that all relevant people can have quick and prompt access even through their mobile phones. In this way, they can be directly informed of the execution of tasks in real-time with you and your customers. Red dot Delivery truck House Cityscape Cloud shape Plants Blue dot Green circle Red dot Envelope Use the interconnections IoT with your applications and be informed on time of possible problems. Yellow square Field services Plants Cloud shape Blue dot Gear Woman with laptop Man with magnifying glass Man sitting with laptop Globe Yellow dot Red dot Green circle Utilize the smart functions of the platform. Communicate remotely to resolve a problem. Blue square Plants Gear Cloud shape

Do the needs of your business fit with those of Dimitra’s?

Do not compromise with solutions that do not fit your business. Plan the desired solution for your business! 

Let us discuss!

Do you also offer field services? Offer new dynamic to your services with the complete package of services

Productive work

Adopt Modern Workplace and give customer service a fresh breath!

Is Field Service a primary section of your business? 

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